Where can i buy FELLMONGER shoes ?
FELLMONGER shoes are exclusively available only on fellmonger.in. We have an Instagram page by the name of “ fellmonger “ which will redirect you to our website. We plan on expanding our seller base and you shall be updated regarding the same
Will i receive a confirmation after placing my order?
Right away! As soon as you place an order, within minutes you receive a call from our team to confirm your order. You also receive an email with a tracking number for your convenience.
What payment methods can i use?
All the online transactions take place through our reliable payment gateway “ PayUmoney”. We accept all credit & debit cards. Cash on delivery (COD) is also available.
How can i track my order?
You will get a tracking number as soon as your product is ready for shipment. In the meantime you will get a confirmation by email and sms that your order is confirmed as soon as you place it.
I need my shoes tomorrow for a special occasion. Is there any provision for a speedy delivery?
If you are Delhi based, you can always visit our store. Our address is FA-32, Ground Floor, Mansarover Garden, New Delhi- 110015. You can choose from the ready stock available and get an instant delivery.
What is your return policy?
Size Issue - In the case of a size issue, we should be notified within 2 business days after the delivery of the shoes. We will provide a free exchange in this case. The customer will be liable to pay the return cost (as actuals) till our facility. We will ship the exchanged product at no extra cost though. The Exchange is only possible once. Upon availing the exchange the same customer is not liable to claim another exchange. However in case a wrong product is shipped from our end, we shall re-ship the correct product.
Fellmonger (MONKRAFT INC.)
FA-32, Ground floor
Mansarover Garden, New Delhi – 110015
Note: Once the exchange is availed, no refund or exchange is possible post that. Any Sale/ Lucky Size item is not compliant with the return and exchange policy.
A refund is only possible in case of a manufacturing defect. We need to be notified within 2 business days after the delivery of the shoes. Refund is only given as a store credit or credit to your bank account.
Please note that the shoes can be Refunded only in the following conditions:
- Shoes are completely unused, which means that there should not be any scratch or use marks on the sole of the shoe or on the upper
- It should be packed in the original packaging the way it reached you.
- For return reasons please take great care when you first try on your shoes to avoid leather marking and other sole stains. If you trying to assess the size/fit of the shoes, please walk on a carpet or a clean surface to avoid sole damages. The replacement of the shoes takes 1-2 weeks (subject to availability), we will always do our best to expedite the replacement.
- If the shoe does not qualify for the exchange/ refund conditions as mentioned above, the customer will be liable to pay two way shipping and handling charges.
- All damages on arrival issue should be reported within 48 hours along with the pictures to investigate transit reasons with third party couriers.
Note: Any Sale/Lucky size item cannot be refunded. Also any Custom made/Bespoke order can also not be refunded.
After receiving your order, our customer care team will contact you to confirm the order via email, phone, and Whatsapp. If you do not respond to our order confirmation attempts, your order will be auto cancelled within 48 hours of order placement.
If you wish to cancel your order, please email us at firstname.lastname@example.org; or call or WhatsApp us at +919899135310 before your order has been dispatched from our warehouse. Once we dispatch the order, we won’t be able to accept any cancellation requests. You can MODIFY your order once at the time of confirmation call.
My product has arrived damaged. What should i do?
Before delivery, we conduct a strict inspection that we deliver you the best. Still things might get damaged during delivery. In that case, you can refer to the above question’s answer to know our exchange policy.
When will i receive my refund?
For this ,refer to our shipping and return policy on our website.
Can i read or write a product review?
Yes, you can. After logging in /signing up you can go to the dashboard and onthe left hand side you will see an option of MY PRODUCT REVIEW .Click on that option and give us your review about the product.
I have concerns before buying your shoes. Is there a possibility of me visiting you and experiencing your brand?
As we mentioned, we are a Delhi based brand. If you are placed in New Delhi, we would be obliged to welcome you at our studio situated at FA-32, Ground Floor, Mansarover Garden, New Delhi- 110015. You may also call us at +91-11-65373756 for more details. We would provide you with an experiential feel of the product so that you are totally assured.