FAQ's
Where can I buy FELLMONGER shoes ?
FELLMONGER shoes are exclusively available only on fellmonger.in. We have an Instagram page by the name of “ fellmonger “ which will redirect you to our website. We plan on expanding our seller base and you shall be updated regarding the same
Will I receive a confirmation after placing my order?
Right away! As soon as you place an order, within minutes you receive a call from our team to confirm your order. You also receive an email with a tracking number for your convenience.
What payment methods can I use?
All the online transactions take place through our reliable payment gateway “ PayUmoney”. We accept all credit & debit cards. Cash on delivery (COD) is also available.
How can I track my order?
You will get a tracking number as soon as your product is ready for shipment. In the meantime you will get a confirmation by email and sms that your order is confirmed as soon as you place it.
I need my shoes tomorrow for a special occasion. Is there any provision for a speedy delivery?
If you are Delhi based, you can always visit our store. Our address is FA-32, Ground Floor, Mansarover Garden, New Delhi- 110015. You can choose from the ready stock available and get an instant delivery.
What is your return policy?
Return/ Exchange
At Fellmonger, every pair of shoes is purely made-to-order and handcrafted specifically for you. Because we do not maintain inventory and each pair is bespoke to your requirements, we do not offer general returns, exchanges for different styles, or monetary refunds.
However, we are committed to providing you with the perfect fit and world-class quality. If there is an issue with sizing or a manufacturing defect, we provide a dedicated “Call-Back & Correct” service.
1. The Made-to-Order Process & Cancellation
Every order at Fellmonger undergoes a strict confirmation process:
• Prepaid Orders: These are considered auto-confirmed; however, our team will still contact you to verify sizing and specific details.
• COD Orders: These are only processed after a direct confirmation from the customer.
• Finality: Once an order has been confirmed (via call or automated system) and the production process begins, cancellations are not permitted. As the leather is cut specifically for your order, the sale is considered final.
2. Sizing Issues (The Fit Guarantee)
If the shoes do not fit correctly, we will happily call them back to adjust or remake them for you.
• Notification Window: You must notify us of sizing issues within 48 hours of receiving the product.
• Condition: Shoes must be in pristine, unworn condition. We strictly recommend trying your shoes on a carpeted surface to avoid scuffing the leather soles. Shoes with visible sole wear or creasing cannot be accepted for adjustment.
• The Process: We will arrange for the shoes to be sent back to our facility. Our craftsmen will either adjust the existing pair or manufacture a corrected size.
• Shipping: The customer is responsible for the shipping cost to our facility. Fellmonger will cover the shipping cost of the corrected pair back to you.
3. Manufacturing Defects
We take immense pride in our craftsmanship. If you receive a product with a genuine manufacturing defect:
• Notification: Please contact us via WhatsApp or Email with clear photographs of the defect within 48 hours of delivery.
• Resolution: Defective items will be called back immediately for priority repair or a full replacement at no additional cost to the customer.
4. Sale & Lucky Size Items
Items purchased from the "Lucky Size" or "Sale" sections are sold "as-is" and are not eligible for the standard adjustment or call-back policy unless a manufacturing defect is present.
5. How to Initiate a Call-Back
To request a size adjustment or report a defect:
1. Contact our support team via WhatsApp or Email with your Order Number.
2. Provide a brief description of the issue.
3. Our team will provide the Return Address and a Return Authorization.
4. Pack the shoes securely in their original branded dust bags and box to ensure they are not damaged during transit.
When will I receive my refund?
For this ,refer to our Return/Exchange/Refund policy on our website.
Can I read or write a product review?
Yes, you can. After logging in /signing up you can go to the dashboard and onthe left hand side you will see an option of MY PRODUCT REVIEW .Click on that option and give us your review about the product.
I have concerns before buying your shoes. Is there a possibility of me visiting you and experiencing your brand?
As we mentioned, we are a Delhi based brand. If you are placed in New Delhi, we would be obliged to welcome you at our studio situated at FA-32, Ground Floor, Mansarover Garden, New Delhi- 110015. You may also call us at +91-9899135310 for more details. We would provide you with an experiential feel of the product so that you are totally assured.
